Privacy Policy

1. Introduction

Trueedge Rendering Pty Ltd (ABN 99 696 551 265, ACN 696 551 265) ("we", "our", "us") is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following types of personal information:

• Name, address, email address, and phone number
• Property address and details relevant to rendering services
• Payment and billing information
• Records of communications between you and us
• Website usage data, including IP address, browser type, and browsing behaviour collected through cookies and analytics tools
• Any other information you voluntarily provide through our website forms or direct communications

3. How We Collect Information

We collect personal information through:

• Our website contact forms and quote request forms
• Direct communications via phone, email, or in person
• Cookies and similar tracking technologies on our website
• Third-party services such as analytics providers

4. Purpose of Collection

We collect and use your personal information for the following purposes:

• To provide rendering services and manage your project
• To respond to your enquiries and provide quotes
• To process payments and manage our accounts
• To communicate with you about your project and our services
• To improve our website, services, and customer experience
• To comply with legal obligations and resolve disputes
• To send you marketing communications (with your consent)

5. Disclosure of Information

We may disclose your personal information to:

• Our employees, contractors, and subcontractors involved in providing our services
• Professional advisers such as accountants and lawyers
• Government authorities where required by law
• Third-party service providers who assist in operating our website and business (e.g., web hosting, email services)

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. We use appropriate technical and organisational measures to safeguard the personal information we hold. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Cookies and Tracking

Our website may use cookies and similar technologies to enhance your browsing experience and collect usage data. You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.

8. Access and Correction

Under the Australian Privacy Principles, you have the right to access the personal information we hold about you and request corrections if it is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below. We will respond to your request within a reasonable timeframe.

9. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us using the contact details below. We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to make a complaint or access request, please contact us: